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Terms & Conditions

  • Last Updated: 08.02.2015

    1. Introduction

    Welcome to Refurb.London (“we”, “us”, “our”, or “the Website”). The Website provides a referral service to connect clients seeking refurbishment services in London (“Clients”, “you”, or “your”) with independent construction professionals (“Builders”). By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our Website.

    2. Service Description

    • Referral Only: Our Website is a referral platform that facilitates introductions between Clients and Builders. We do not provide any refurbishment, construction, or related services, nor are we a party to any contract or agreement entered into between a Client and a Builder.
    • No Guarantee or Endorsement: We do not guarantee the quality, reliability, or any other aspect of the services provided by Builders. Any decision to engage a Builder is solely at your own risk.
    • No Liability for Agreements: We expressly disclaim any liability or responsibility for any agreements, contracts, or disputes arising between Clients and Builders. Any contractual relationship is strictly between the Client and the Builder.

    3. Use of the Website

    • Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use this Website.
    • Accuracy of Information: You agree to provide accurate and up-to-date information when using our Website. We reserve the right to suspend or terminate access if we believe any information provided is false, misleading, or incomplete.
    • User Conduct: You agree not to misuse the Website. Prohibited conduct includes, but is not limited to:
      • Posting defamatory, offensive, or unlawful content.
      • Interfering with the proper functioning of the Website.
      • Attempting unauthorized access to any part of the Website or related systems.

    4. Intellectual Property

    • Ownership: All content on the Website, including text, graphics, logos, images, and software, is the property of Refurb.London or its licensors and is protected by copyright and other intellectual property laws.
    • Limited License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for its intended purpose. You may not reproduce, distribute, or create derivative works from any content without prior written consent.

    5. Disclaimers and Limitation of Liability

    • Service “As-Is”: The Website and all information, content, and services provided are offered “as-is” without any warranty of any kind, either express or implied.
    • No Endorsement of Builders: We are not responsible for the actions, omissions, or representations made by any Builder. All interactions, negotiations, and agreements between Clients and Builders are solely the responsibility of those parties.
    • Limitation of Liability: To the maximum extent permitted by law, Refurb.London shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
      • The use of, or inability to use, the Website;
      • Any errors, omissions, or inaccuracies in the information provided;
      • Any reliance placed on any content or information provided on the Website; or
      • Any disputes or issues arising from interactions between Clients and Builders.
    • Indemnification: You agree to indemnify, defend, and hold harmless Refurb.London, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the Website or violation of these Terms and Conditions.

    6. Third-Party Links and Content

    The Website may contain links to third-party websites or resources. These links are provided solely as a convenience, and we do not endorse, control, or guarantee the accuracy, relevance, or completeness of any information on these third-party sites. Use of any third-party sites is at your own risk.

    7. Modifications to These Terms

    We reserve the right to amend or update these Terms and Conditions at any time without prior notice. The updated version will be posted on our Website with the “Last Updated” date indicated at the top. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

    8. Governing Law and Jurisdiction

    These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in England and Wales.

    9. Contact Information

    If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

    Email: hello@refurb.london
    Address: 73 Dunstan Road NW11 8AE

Privacy & Cookies

  • Last Updated: 08.02.2025

    1. Introduction

    Refurb.London (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or use our Website. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

    2. Information We Collect

    2.1 Personal Data

    When you use our Website, we may collect and process the following personal information:

    • Contact Information: Name, email address, phone number, and postal address.
    • Project Information: Details about the refurbishment project, including location, scope, and requirements.
    • Communication Data: Any other information you provide voluntarily via contact forms, emails, or other correspondence.

    2.2 Non-Personal Data

    We may also collect non-personal information, such as:

    • Browser type and version
    • Device information and operating system
    • IP address and geolocation data
    • Usage data (pages visited, time spent on the Website, etc.)

    2.3 Cookies and Similar Technologies

    We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and improve our services. You can control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of the Website.

    3. How We Use Your Information

    We use your personal information for the following purposes:

    • Referral Services: To facilitate connections between Clients and Builders by providing you with relevant quotations and information.
    • Communication: To respond to your inquiries, provide customer support, and send you updates about our services.
    • Improvement of Services: To analyze usage data, improve our Website, and enhance user experience.
    • Marketing: With your consent, we may send you promotional materials and offers related to refurbishment services. You can opt-out of such communications at any time.

    4. Data Sharing and Disclosure

    • Referral to Builders: As a referral service, we may share your personal information with independent Builders when you request a quotation or express interest in their services. Once shared, any contractual or legal relationship is solely between you and the Builder.
    • Third-Party Service Providers: We may share your data with trusted third-party service providers who assist us in operating the Website, subject to appropriate confidentiality agreements.
    • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request from public authorities.
    • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. In such cases, we will notify you of any changes in the ownership or use of your personal information.

    5. Data Security

    We take reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage system can be guaranteed to be 100% secure. You acknowledge that you provide your personal information at your own risk.

    6. Your Rights

    Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

    • Access: The right to request access to the personal information we hold about you.
    • Correction: The right to request that we correct any inaccurate or incomplete information.
    • Deletion: The right to request that we delete your personal data, subject to legal or contractual obligations.
    • Objection/Restriction: The right to object to or restrict the processing of your personal data.
    • Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

    To exercise any of these rights, please contact us at [Insert Email Address]. We will respond to your request in accordance with applicable data protection laws.

    7. International Data Transfers

    If you are accessing our Website from outside the United Kingdom, please be aware that your personal information may be transferred to and stored in the UK or other countries. We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.

    8. Retention of Data

    We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer required, we will securely dispose of it.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

    10. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

    Email: hello@refurb.london
    Address: 73 Dunstan Road NW11 8AE

    By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.